The Wine Cask Lazy Susan Demystified
As a customer service agent in the Artisanal Call Center I answer questions that keep me on my toes, sometimes literally and figuratively.
A caller from Houston recently inquired: “I’m interested in purchasing the Wine Cask Lazy Susan. The photograph is beautiful but what does it really look like? I want it to match my French oak dining table but not look inauthentic or faded…”
This took me back to the memory of a gentleman months before who had asked me the same question: “Can’t I just look at it?!” It was the middle of the Christmas season and at the time, the Production area was off limits to the public.
Addressing the caller from Houston, I admitted I had not seen it in person but would investigate and call her back.
I asked my colleagues for feedback but descriptions were scant: