As a customer service agent in the Artisanal Call Center I answer questions that keep me on my toes, sometimes literally and figuratively.
A caller from Houston recently inquired: “I’m interested in purchasing the Wine Cask Lazy Susan. The photograph is beautiful but what does it really look like? I want it to match my French oak dining table but not look inauthentic or fadedâ€¦”
This took me back to the memory of a gentleman months before who had asked me the same question: “Can’t I just look at it?!” It was the middle of the Christmas season and at the time, the Production area was off limits to the public.
Addressing the caller from Houston, I admitted I had not seen it in person but would investigate and call her back.
I asked my colleagues for feedback but descriptions were scant:
- “It’s wrapped in a card board box with lots of paper. Weâ€™re not allowed to open it though.”
- “It’s pretty much the lid of a wine barrel.”
I decided to see for myself. Half an hour later I climbed a ladder in a corner of the condiment room and amid boxes of condiments, fondue pots and cheeseboards I unearthed a giant box. It teetered above my 5’1″ frame.
As the name implies the Wine Cask Lazy Susan is made from an authentic wine cask. The stenciled number N489-6 attests to the fact. This lid came from a cask housed in the Seguin Moreau Cellar in France. The vineyard crest is discreetly emblazoned towards the top. The lid is slatted, and has a beveled edge. This lazy susan is two feet in circumference and resembles a small table top. The wood is honey colored and has been rubbed with butcher block oil and bees wax. The fun part is that it swivels round and round!
Enamored with my find, I bought one for myself weeks later.
I wasted no time with my new accessory. For dinner with friends, I took out my cheeses â€“ Madawaska, Majorero Pimenton, BourrÃ©e, Appenzeller and Fourme dâ€™Ambert. I bought crackers, walnuts and granny smith apples. For a bit of charcuterie, I included slithers of Serrano ham, prosciutto and Calamata olives. I fanned triangles of cheese into a spiral and juxtaposed tiny finger bowls of ruby colored olives against a heart shaped bowl of deep green pesto. I gently folded strips of ham into cigarettes and curled prosciutto into cones. Some cheeses sat elevated on plates to give them height. I plated with an aim to combine hard and soft cheeses, salty and grassy flavors and firm and silky textures. If someone wished to reach for a cheese, the wine cask swiveled around and delivered the cheese to them. The wine cask is worth it for someone who loves to plate and entertain and showcase cheeses in an attractive spectacular way. Many people can buy cheese but who else can boast of owning a Wine Cask Lazy Susan?